Terms of service

Last updated: 16 September 2026

Welcome to BeautyBou. These Terms & Conditions apply to your use of our website and to any orders you place with us.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About BeautyBou

BeautyBou is an online beauty store offering beauty, skincare, haircare and related products.

In these Terms & Conditions, “we”, “us” and “our” refer to BeautyBou. “You” and “your” refer to the person using our website or placing an order.

2. Using Our Website

You agree to use the BeautyBou website lawfully and responsibly.

You must not use our website for any fraudulent, unlawful or malicious purpose or attempt to interfere with the website’s operation or security.

We reserve the right to refuse service, cancel orders or restrict access to our website where we have reasonable grounds to do so.

3. Our Products

We make every effort to ensure that product descriptions, photographs, prices and other information on our website are accurate and up to date.

Product colours, packaging and appearance may vary slightly from photographs displayed on our website.

We reserve the right to update product information, change product availability or discontinue products where necessary.

4. Prices

All prices displayed on our website are in pounds sterling (£), unless otherwise stated.

We reserve the right to change our prices at any time. Any price change will not affect an order that has already been accepted and confirmed.

If a genuine pricing or listing error occurs, we reserve the right to contact you before processing your order.

5. Placing an Order

When you place an order through BeautyBou, you are making an offer to purchase the products selected.

You should receive an order confirmation after placing your order. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

Your order is accepted when we confirm that it has been processed for dispatch.

We reserve the right to cancel an order where, for example, a product is unavailable, there is an obvious pricing error or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, you will receive a refund for the amount paid.

6. Payment

Payment must be made using one of the payment methods available at checkout.

Payments may be processed through third-party payment providers. Your payment information may therefore be handled in accordance with the relevant provider’s own terms and privacy policy.

7. Delivery

We aim to dispatch orders within the estimated timeframe displayed on our website.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including postal delays, severe weather, strikes or other unexpected events.

You are responsible for providing accurate delivery information when placing your order.

If an order is returned to us because an incorrect or incomplete delivery address was provided, additional delivery charges may apply before the order can be resent.

8. Cancelling an Order

If you wish to cancel an order, please contact BeautyBou as soon as possible.

Where an order has not yet been dispatched, we will make reasonable efforts to cancel it.

If your order has already been dispatched, you may need to follow our returns process instead.

Your statutory cancellation rights under UK consumer law are not affected by these Terms & Conditions.

9. Returns and Refunds

We want you to be happy with your BeautyBou purchase.

For eligible online purchases, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason. You then normally have a further 14 days to return the goods.

Returned products should be unused, unopened and in their original condition where applicable.

For hygiene and safety reasons, certain beauty, skincare, haircare or cosmetic products that have been opened or unsealed may not be eligible for return where the law permits this exception.

If you receive a faulty, damaged or incorrect product, please contact us as soon as possible so that we can provide an appropriate remedy.

Refunds will normally be made using the original payment method.

Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.

10. Damaged, Faulty or Incorrect Orders

Please check your order when it arrives.

If your order arrives damaged, faulty or contains an incorrect product, please contact BeautyBou with your order number and, where appropriate, photographs showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with your legal rights.

11. Beauty and Cosmetic Products

BeautyBou products should only be used for their intended purpose.

Please read product descriptions, labels and instructions carefully before use.

If you have known allergies or sensitivities, please check the ingredients before using a product.

Stop using a product if you experience an adverse reaction and seek appropriate medical advice where necessary.

BeautyBou cannot accept responsibility for problems resulting from misuse of a product or failure to follow the relevant instructions.

12. Intellectual Property

All content on the BeautyBou website, including our branding, logo, photographs, product descriptions, graphics, text and website design, belongs to BeautyBou or is used with permission unless otherwise stated.

You may not reproduce, copy, modify, distribute or commercially use our content without our prior written permission.

13. Website Availability

We aim to keep our website available and operating correctly, but we cannot guarantee that the website will always be available or completely free from errors.

We may temporarily suspend, modify or update the website where reasonably necessary.

14. Third-Party Services

BeautyBou may use third-party services, payment providers or links to third-party websites.

We are not responsible for the content, availability or policies of third-party websites or services.

Use of third-party services may also be subject to their own terms and conditions.

15. Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under UK law.

Subject to this, BeautyBou will not be responsible for losses that were not reasonably foreseeable or for losses caused by circumstances outside our reasonable control.

16. Circumstances Outside Our Control

BeautyBou will not be responsible for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.

This may include natural disasters, severe weather, strikes, postal disruption, government action, technical failures or other circumstances outside our reasonable control.

17. Privacy

We process your personal information in accordance with our Privacy Policy.

When you use our website or place an order, your information will be processed as described in our Privacy Policy.

18. Changes to These Terms

BeautyBou may update these Terms & Conditions from time to time.

The latest version will be published on this page and will apply from the date shown at the top of the page.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be dealt with by the courts of England and Wales, subject to any mandatory consumer rights that apply to you.

20. Contact Us

If you have any questions about these Terms & Conditions, your order, returns or any other matter relating to BeautyBou, please contact us through our Contact Us page.

We aim to respond as soon as reasonably possible.