Shipping policy

Last updated: 16 September 2026

At BeautyBou, we aim to make sure your order arrives safely and as quickly as possible. Please read our shipping information below.

Processing & Dispatch

We aim to process and dispatch orders as quickly as possible.

Once your order has been dispatched, you will receive confirmation where tracking information is available.

Delivery times may vary depending on the delivery service and circumstances outside our control.

Delivery Delays

While we aim to meet the estimated delivery times shown at checkout, occasional delays can happen due to postal services, weather, bank holidays or other circumstances outside our control.

If your order has not arrived within the expected timeframe, please contact us and we will do our best to help.

Damaged or Incorrect Products

Please check your order carefully when it arrives.

If your product arrives damaged, faulty or incorrect, please contact us within 14 days of receiving your order and provide your order number and, where possible, clear photographs of the issue.

Where the product is confirmed to have arrived damaged or faulty, we will offer an appropriate remedy, which may include a refund or replacement, depending on the circumstances.

For damaged parcels, photographs of the packaging and product may be requested to help us investigate the issue with the delivery service.

Reporting an Issue

We ask customers to report any problems with their order within 14 days of receiving it so that we can investigate and resolve the matter promptly.

Requests made after this period may not be accepted where the issue could reasonably have been identified and reported earlier.

This policy does not affect any statutory rights you may have under UK consumer law, including rights relating to goods that are faulty, not as described or otherwise do not conform to the contract.

Returns

If you need to return an eligible product, please contact us before sending anything back.

Products should generally be returned unused and in their original condition and packaging where applicable.

For hygiene reasons, opened or used beauty, skincare and cosmetic products may not be eligible for return where the law permits this exception.

Customer Service

We aim to respond to all customer enquiries within 1–2 business days.

Please include your order number and as much information as possible when contacting us so we can resolve your enquiry efficiently.

Refunds

If your product is confirmed to have arrived damaged, faulty or incorrect, we will provide an appropriate remedy in accordance with your consumer rights. This may include a refund or replacement.

Where a refund is approved, it will normally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Contact Us

If you have any questions about your delivery or believe there is a problem with your order, please contact BeautyBou through our Contact Us page.

We aim to respond within 1–2 business days.